Terms & Conditions
PAST TENSE store is operated by Past Tense Studio AB. The following terms and conditions (the “Terms and Conditions”) are valid between you and Past Tense Studio AB (reg. no. 559422-0641) (“Past Tense”; may be referred to as “us” and “we”) and apply to all orders placed on this website www.past-tense-studio.com (the “Website”).
Please note that orders can only be placed by private individuals above the age of 18 at the time of the placement of the order.
Past Tense reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions.
Please note that the Terms and Conditions valid for your order is always the version of the Terms and Conditions that you have read and accepted before you placed your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.
The language of the Terms and Conditions is English.
3. YOUR ACCOUNT
When you place an order on www.past-tense-studio.com an account will be created in our customer management system. The only information that will be stored is the information you provide to your order such as shipping and billing address as well as email address. If you create an account yourself you will be able to choose a password with which you can log in to your account online and view your order history and track your order.
If you would like to delete an account you can also contact email@example.com and the customer care team will assist you.
Please note that an order may be placed without creating an account.
4. PLACING ORDER
Before you place an order, you will be given the opportunity to review your selections, the information you have provided, and the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the “Shipping Confirmation” e-mail.
If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such a case, you will be required to re-enter your selection of products into the shopping cart.
4.1 Order confirmation
Past Tense receives your order when you click the “CHECKOUT” – button in the checkout. When Past Tense has received your order, you will receive an e-mail with your “Order Confirmation” including your order number, details of the product you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order. Please note that during sales, the Order Confirmation may take up to 5 days.
Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you.
4.2 Acceptance and shipping confirmation
Once the order has been processed, a ”Shipping Confirmation” e-mail will be sent with all relevant information about your order. The “Shipping Confirmation” is our acceptance of your order.
5. PRODUCT AVAILABILITY
Please note that Past Tense cannot guarantee that all the products shown on the Website are in stock or are available for purchase at the time you place your order. In the event the product is no longer available you will be contacted by e-mail shortly after placing your order. We will refund you the amount of the purchase if we already have received payment from you. Past Tense preserves its right to stop selling a product.
Sales, special offers and promotions that are advertised on the Website are valid until stock lasts unless other terms are stated in the offer.
6. COLORS AND PRODUCT IMAGES
The products displayed on the Website are reflecting the products’ colors and other qualities as lifelike as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the Website can differ somewhat from their actual colors. Past Tense cannot be held responsible for any such discrepancy.
7. PRICES AND SHIPPING CHARGES
All prices on the Website are stated excluding shipping charges but including European VAT. The prices may vary between the physical store and the Website.
Past Tense cannot be held liable for any currency changes or currency exchange rates any bank may have when exchanging any currency into another currency.
The prices and any shipping charges shown on the Website may vary from time to time and Past Tense is not bound by the price until Past Tense has accepted the order by sending the “Shipping Confirmation” to you.
If you have placed an order and the price has changed before we have accepted your order (by sending you the Shipping Confirmation), we will notify you by e-mail about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be cancelled. Past Tense always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order, we will refund you the amount of the purchase.
Please also note that Past Tense may cancel the order even if it has been accepted by Past Tense under the condition that you realized or should have realized that the price information was incorrect.
Shipping charges for your order (if any) are shown at the checkout stage. Please find more information regarding shipping costs and estimated delivery time under Section 9.
The following payment methods are accepted:
8.1 Card payment
Past Tense accepts payment by VISA / MasterCard / American Express / Euro Card / JCB / Union Pay. The full payment is charged when the package is dispatched. Credit card payment is made through Shopify Payments. All transactions are encrypted and 100% secure.
8.2 Klarna invoice (only available in selected countries)
When you pay through Klarna invoice payment you shop safe and easy. You never have to state your credit-, or debit card details, and you always pay after you have received your order.
Please note that Klarnas payment terms apply. To read Klarnas payment terms in whole please see https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/sv_se/invoice .
Please note that when invoice payment with Klarna is chosen, your shipping address needs to be your registered residence.
The shipping charges for your order are provided at checkout. Please note that the shipping charges do not include import costs that may be due when the package reaches the country of destination.
We aim to dispatch your order within 1 - 4 days from the day you received the “Shipping Confirmation”. Please note that during Swedish National Holidays and sale, orders may take up to 7 days to dispatch. We operate Monday through Friday with the exception of public holidays.
Please note that delivery times are provided as guidelines only and commence from the date of dispatch. The delivery times do not take into account possible delays caused by payment authorization and/or stock availability. If Past Tense fails to deliver within 30 days, you may have the right to cancel the purchase.
Past Tense will, from time to time and at its own discretion, offer a free shipping promotion. When such a promotion is offered, it will be clearly stated on the Website and will be applied to your order at checkout. Please note that import costs may apply, depending on the country of destination.
Please note that, if you have chosen invoice payment with Klarna an alternative shipping address cannot be used.
Once your parcel has been shipped you will receive shipping information by e-mail from the delivery company in charge of the shipping.
For more information, please contact us by sending an e-mail to firstname.lastname@example.org
10. UNCOLLECTED PACKAGES
Past Tense reserves the right to charge you the actual cost for any shipping charges for uncollected packages. The shipping charges will be deducted from the amount paid for the order.
11. RIGHT OF WITHDRAWAL AND RETURNS
You have a 14-days legal right of withdrawal according to the Distance and Off-Premises Contracts Act (SFS 2005:59). This means that you are entitled to cancel your purchase your product by submitting or sending notice thereof to Past Tense within 14 days of the date on which you have received the product. The notice may be sent in different ways. Preferably, you can use Past Tense’s return form.
Please note that you of course do not need to use the special forms but may send us an e-mail to the above-referenced e-mail addresses including information that you will withdraw or exchange your purchase. If you send us an e-mail, we will send you a confirmation upon receiving your notice. Please always refer to your order number in your communication with us.
If you choose not to use Past Tense’s return form, please send the notification to our address at:
FAO - PAST TENSE STUDIO RETURNS
c/o Korallen AB
504 41 Borås
or e-mail it to email@example.com.
You may wish to keep a copy of your withdrawal notification for your own records.
11.2 Refund relating to the right of withdrawal
If you choose to withdraw your purchase in accordance with the terms set forth in this section 11, Past Tense will issue a refund of the amount paid to Past Tense including any shipping charges you have paid for the delivery from Past Tense to you. Past Tense will pay the refund as soon as possible and within 14 days at the latest of the date on which we have received your notice of withdrawal, under the condition that Past Tense has received the product/s from you or if Past Tense has obtained proof that the products have been sent back to Past Tense. The refund is made using the same payment method you used at the purchase if you do not explicitly accept another method. You will not be charged extra if another payment method is used.
If you have chosen invoice via Klarna as your payment method and wish to withdraw only a part of an order, please contact Klarna and they will put your invoice on hold. Once your partial withdrawal is accepted by Past Tense, a new invoice will be sent to you with the products you wish to keep. If you paid the invoice prior to your withdrawal, the amount relating to your withdrawal will be refunded.
Please note that Past Tense will not refund additional duties, taxes or additional charges that may apply to your order.
Please note that Past Tense only issues a full refund if the product/s is in the same condition as at the time of delivery. If the products’ value has diminished due to your handling of the products to a greater extent than is necessary in order to ascertain their characteristics or function, you have an obligation to reimburse us. Thus, Past Tense then has the right to withhold such an amount of the refund.
To avoid a deduction, please make sure the product you wish to refund is in the exact same condition as when you received them, with the tag and seal still attached. For example, shoes must not be used at all or on a carpeted surface until you have decided to keep them and clothes may not be used or washed. Any original box must be fully intact and shoes must be returned in their undamaged original shoe box which is considered to be a part of the product.
Please note all products are non-exchangeable but can be returned with a full refund.
11.4 Shipping charges for returning the products
Please note that you have to pay for the shipping charges when you return the products in accordance with your withdrawal and exchange right. Past Tense will not refund additional duties, taxes or any additional charges that may incur in relation to a return.
11.5 Returning the products
Upon your withdrawal of your purchase, please return the product/s as soon as reasonably practicable but no later than 14 days after sending your notice.
When returning, Past Tense recommends that you always pack the product in the same way and in the same packaging as when the products were sent to you.
Please follow the steps below.
· Please register your return here
· Place the product(s) in the original shipping box/bag, or any other solid carton box or plastic bag.
· Please put the return form (if applicable) in the box or bag.
· Close the box or bag and tape it securely.
· Place the return address on the box over the prior delivery information.
· Return at your nearest delivery point.
· Please send the package to:
FAO - PAST TENSE STUDIO RETURNS
c/o Korallen AB
504 41 Borås
Please note that you bear the risk for the products until it has been delivered to Past Tense. Thus, you should always keep a copy of your shipping receipt for your own records. Furthermore, and as applicable, please clearly mark the package as “RETURN” on any customs paperwork and declare the correct value of goods. Goods not marked this way or declared at zero value may be subject to delays or import duties.
12. DEFECTIVE PRODUCTS
If you receive defective products, please notify us immediately. According to the Consumer Act (2022: 260) you are entitled to complain about defective products within three years. However, you must always notify Past Tense within a reasonable time after you have detected that the products are defective. Please send the notification by e-mail to firstname.lastname@example.org.
Please always describe why you consider the product to be defective and please remember to refer to your order number. If Past Tense consider the products to be defective, Past Tense will make a full refund including shipping charges. Please see more information about your legal consumer rights in the Consumer Act (2022: 260).
When returning the product please follow the steps described above under section 11.5.
13. PAST TENSE’S QUALITY GUARANTEE
Past Tense acts in accordance with applicable consumer regulations. Please notify us as soon as possible after receiving defective products.
14. COPYRIGHT PERMISSION NOTICE
Copyright in the documents provided in the Website (including, without limitation, the trademarks of Past Tense, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Past Tense and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Past Tense. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
For press inquiries, please e-mail us at email@example.com or view our contact page on the Website.
Past Tense’s trademarks include but are not limited to the Past Tense name. Please note that your use of this Website does not grant you any rights to use our trademarks.
Please see Past Tense’s separate information about cookies which can be found on the Website here.
For the safety of your personal data, Past Tense uses Shopify Payments / SSL to encrypt information passed to and from the website during registration and checkout. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser window when SSL is activated.
19. INFORMATION ON THE WEBSITE
Past Tense’s ambition is that the Website always shall be up and running, however we cannot guarantee this.
Past Tense cannot promise that the content of the Website is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Past Tense may, at any time, amend the content of the Website. Although Past Tense strives to display the correct texts, images and pricing on the Website and online shop, errors may occur.
Part of the services provided through the Website are maintained by third party operators. In situations where Past Tense acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Past Tense cannot be held responsible for any damage caused from using the Website or, for that matter, not being able to use the Website. Past Tense cannot guarantee problem-free, uninterrupted, and secure access to the Website.
The Website may contain links to other websites beyond our reach. We cannot be held liable for the content or privacy policies of such sites.
21. VIOLATION OF RULES
Past Tense reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the Website.
Individuals violating the restriction of password-protected areas of the Website may be subject to prosecution.
22. PAST TENSE’S RESPONSIBILITY
Past Tense’s liabilities to you are limited in each separate case to these Terms and Conditions unless otherwise is stipulated by law. In no case whatsoever will Past Tense assume any liability for indirect damages such as loss of profit or in case of force majeure such as government action or omission, new legislation, labor conflict, war or threat of war, major disruptions of public order, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstances beyond Past Tense’s control and which Past Tense could not reasonably have overcome or anticipate.
Past Tense’s liabilities to you will never exceed your total purchase amount for each order.
In case of force majeure, Past Tense’s obligations will be suspended. The contract between you and Past Tense can, in such cases, be partially or fully terminated by yourself or by Past Tense.
23. PROVISIONS SEVERABILITY
If any part of these Terms and Conditions are held to be invalid or unenforceable, such determination shall not invalidate any other provision of these Terms and Conditions; instead, the invalid terms and conditions shall be replaced with other terms in order to give effect to the commercial intentions of these Terms and Conditions.
24. GOVERNING LAW
These Terms and Conditions are governed by the laws of Sweden (excluding the international sale of goods act). Any disputes pertaining to these Terms and Conditions will be exclusively referred to the district court of Stockholm, as the court of first instance.
Please also note that you can also file possible claims against Past Tense before the National Board for Consumer Disputes (ARN).
25. COMPANY AND CONTACT INFORMATION
Past Tense Studio AB, (Reg. No. 559422-0641)
113 39 Stockholm,
VAT No.: SE559422064101
Head office e-mail address: firstname.lastname@example.org
Customer service e-mail address: email@example.com
26. FEEDBACK AND COMPLAINTS POLICY
We welcome any comments about our service, so that we can improve what we are doing. We aim to deal with any problems quickly and fairly. If you have reason to complain about our service, please e-mail our Customer Services Team stating clearly that you are making a complaint. Our aim is to respond to your complaint within a few working days, either resolving the complaint, or with providing you with a timescale for resolution
Last modification date: October 2023